Refund policy

**Satisfaction Guarantee**
We want you to love your tea! If you are unsatisfied with your purchase for any reason, you may return eligible items within 30 days of verified delivery for a full refund or exchange. Although we cannot accept returns of food items, we do realize that shipping issues do sometimes occur that result in damaged orders. Should this be the case, please contact us via the email below and include photos of the damaged order within 24 hours of delivery.

**Eligible Items**
Returns are accepted only for packaged, non-food merchandise (mugs, infusers, etc.) that are in original condition.

**Non-Returnable Items**
Due to food safety and hygiene regulations, the following items cannot be returned or refunded under any circumstances:
*   Loose leaf tea (opened or unopened)
*   Sweeteners and syrups
*   Custom blends or bulk items

**How to Return**
1.  Contact us at petalandherb@proton.me within 30 days of delivery to request a return authorization or to discuss concerns related to your order.

2.  Pack your eligible items securely in their original packaging.

3.  Ship the package to our address (provided in the authorization email).

4.  Refunds will be processed within 5–7 business days of receiving the returned items.

Note: Original shipping costs are non-refundable unless the error was made by our team.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at petalandherb@proton.me. Please note that returns will need to be sent to the following address: [1820 Duncan Road, Commerce, GA 30530] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at petalandherb@proton.me. 

European Union, South America, Australia, Asia & Canada: We do not currently ship outside of the United States.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and sweetener (such as monk fruit sugar). 

Unfortunately, we cannot accept returns on sale items or gift cards. However, if there is a concern with your gift card (i.e. you would like to increase the amount, the gift card code does not work, or you wish to transfer ownership of the gift card to someone else), please contact us at petalandherb@proton.me.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at petalandherb@proton.me.