Shipping Policy

Effective Date: August 20, 2026

1. Order Processing Time All orders placed with Petal & Herb Tea Company are processed and prepared for shipment within 3 business days of the initial order confirmation. Orders are not processed or shipped on weekends or major holidays.  During periods of high volume, processing times may be slightly extended, and we will notify you if significant delays occur. 

2. Shipping Carrier & Methods We proudly ship all domestic orders via the United States Postal Service (USPS). At checkout, customers may select from various USPS shipping speeds (e.g., Ground Advantage, Priority Mail, Priority Mail Express) based on their delivery needs. 

3. Shipping Charges & Calculation Shipping charges are not generated by Petal & Herb Tea Company. Instead, fees are calculated in real-time at checkout through an automated evaluation by USPS. The final cost depends on:

  • The total weight of the products in your order.

  • The shipping speed selected by the customer.

  • The destination zip code.

Exact shipping costs will be clearly displayed on the checkout page before you complete your purchase. 

4. Customer Information Requirements To ensure successful delivery and proper documentation, it is mandatory for customers to provide both a valid email address and a complete mailing address at the time of checkout. 

  • Email Address: Required for sending order confirmations, shipping notifications with tracking numbers, and digital receipts/invoices. 

  • Mailing Address: Required for physical delivery of your order. 

We do not mail paper receipts; all invoices and proof of purchase are emailed digitally immediately upon order completion.

5. Order Tracking Once your order has been handed over to USPS, you will receive an automated email containing your tracking number. You can use this number to monitor your package’s journey directly on the USPS website. 

6. Contact Us If you have any questions regarding this policy or your specific order, please contact our support team by email at petalandherb.proton.me.

7. Domestic Shipping Only Petal & Herb Tea Company currently ships exclusively within the United States. We do not offer international shipping to addresses outside the U.S., including Canada, Mexico, or overseas territories not serviced by USPS as domestic locations. 

  • Valid Destinations: We ship to all 50 U.S. states, Washington D.C., and USPS-designated domestic territories (e.g., Puerto Rico, APO/FPO/DPO addresses). 

  • International Orders: Orders placed with a shipping address outside of the United States will not be processed. If an international order is accidentally placed, the customer will be notified via email, and the order will be cancelled with a full refund issued to the original payment method. 

We recommend using a U.S.-based freight forwarding service if you are located internationally, though Petal & Herb Tea Company assumes no responsibility for packages once they are delivered to your designated U.S. forwarder.